Archive | March, 2013

What not to do when you’re on the phone with customers

20 Mar

whatnottodo_phone_fixedCustomer service doesn’t bring to mind the best of experiences. Perhaps you can identify with endless waiting, holds, transfers and reps who take forever to understand your situation. With RingbyName, a cloud based platform, you can get a phone system that features a virtual receptionist that greets callers and directs them to the right person at your firm. Ms./Mr. Virtual never takes a minute off and costs you nothing for salary or benefits.

Lesson #1: Your Customer Has a Name. Remember It.

19 Mar

How many times have you called a customer service center, only to get the feeling that they just don’t care? Whether it’s a botched name, repetitive questions, or repetitive botched names, it’s easy to make a customer feel like they’re stranded on a desert island with nothing but a volleyball and holding music for companionship. For example…

Nothing’s worse than getting your customer’s name wrong. Well, maybe losing that customer to a hot, new startup endorsed by Snooki and Honey Boo Boo would be worse. But while you can’t control reality TV stars, you can control your customer service.

RingByName’s cloud-based platform offers powerful business phone services, but lets you avoid the monolithic phone companies. With tools like Customer Relationship Management – which allows you to take notes on your caller’s name and history – you can be assured that you’ll always have the most accurate, up-to-date information at your fingertips (though we can’t assure you Snooki won’t have it, too).