Hate Waiting on Hold? Here’s How to Improve Your Customer Service

15 Apr

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You don’t want to make your customers wait forever just to get help from a customer representative.  All that time on hold adds up. Did you know that an average person waits 13 hours on hold annually?

Make a difference with your customer experience. With RingByName, you get a built-in automated attendant which allows your company to route calls effectively and seamlessly through their built-in humanized answering system. Calls to your company’s main telephone number are greeted professionally and presented with a list of options to route calls efficiently to the departments or individuals best suited to help.

3 Responses to “Hate Waiting on Hold? Here’s How to Improve Your Customer Service”

Trackbacks/Pingbacks

  1. Stars On Earth Day: Celebs Set A Green Example - EkoMiko - Famous Eco-Friendly Entrepreneurs - April 18, 2013

    […] her eco-conscious brand that has included everything from personally testing packaging materials to improving customer service by decreasing customer hold time and answering phones herself. The Honest Company (which she cofounded) is doing booming business, […]

  2. Reader Question: Phone Service TIPS! | Very Bad Business Bureau - May 24, 2013

    […] your representatives are polite and knowledgeable. Keep your service prompt and efficient – hold times are a killer. Remember that an effective business culture starts at the top and works its way down; that is to […]

  3. Reader Question: Phone Service TIPS! - Very Bad Business Bureau - May 28, 2013

    […] your representatives are polite and knowledgeable. Keep your service prompt and efficient – hold times are a killer. Remember that an effective business culture starts at the top and works its way down; that is to […]

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