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Worst 5 Business Practices of the Week
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Can Social Media Help With Sales? (Yes. Yes, It Can.)
We’ve talked about social media before. At this point, who hasn’t talked about social media? Social media is the “Who Shot JR?” of contemporary business culture – pretty much the only thing you’ll hear around the proverbial customer service water cooler. “How can we use effectively use social media? Does it really matter? Should we […]
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Communication is Key
The future of customer service communication will increasingly take advantage of online and mobile tools to streamline the communication process and provide options for customers to help themselves through the use of online access to information about common questions, issues and concerns. New tools allow businesses to interact quickly, easily and inexpensively with customers. RingByName […]
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Lesson #19: Believe In Internet Phone Service
Few things are as terrifying as bad phone service… Okay, maybe chainsaw wielding maniacs and midget zombies are scarier, but if your business phone goes out it can be a huge inconvenience (if you’re lucky) or a major setback (if you have zombie luck). There are tons of better options than the traditional phone companies […]
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The Call Center of the Future
It’s clear that your company’s customer service simply can’t be ignored. Customers have greater demands than ever before. If you neglect the quality of your customer service you will lose key customers to your competitors. As we’ve found out before, customers are actually willing to pay more for better service and a superior experience. Learn more […]
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Reader Question: Phone Service TIPS!
It’s time to answer another reader question. This one comes from Lindsay in San Francisco: I feel like my employees are great when dealing with a customer or associate in person, but they struggle when they get on the phone. Any tips on ways to improve their phone skills? San Francisco, eh? I’ll answer your question […]
Very Bad Business Bureau 